Wouldn’t it be GREAT to have a company that supports your complete IT environment from your servers and networking infrastructure right through to your mobile phones – as well as having the ability to provide homegrown cloud services that are not dependent on 3rd party providers?
We support everything IT from our locations in Wellington and Auckland.
With our fully automated, proactive Managed IT Services, if and when you need support, just email or call our help desk, and we’ll sort it out without a fuss.
Authorized staff have full access to our client portal, as well as monthly reports which break down Key Performance Indicators (KPIs) according to your service level agreement. We are a fully open and transparent managed service provider and will equip you with all the information you might need to understand about how your IT environment is performing.
We also provide the latest security services to keep your business protected, and monthly reports showing exactly how Layer3 is safeguarding your business behind the scenes.
Many companies say they offer 24/7 support but few really mean it. While our help desk is open from 8am-5pm Monday-Friday, after hours support is always available.
Your infrastructure is monitored 24/7 by one of the best support platforms in the world. You can rest easy knowing we are taking a proactive role in your IT management and support.
Most Layer3 Managed IT Support agreements provide unlimited remote and onsite support. This includes most day to day support tasks as well as services that our competitors charge extra for, such as virus removal and backup/restoration.
Our agreements give you guaranteed response times on call back, investigation and resolution. All of this is presented in a monthly report. Complete transparency is what you deserve and what we provide.
Maintenance is performed on a regular basis and automation is key. When a hard drive is running low on space, for example, our automation procedures will attempt to fix the issue before the event is even raised to our support desk. We build smarter systems on our end to ensure you have smoother systems on your end.
Layer3 run an automated patching regime of Windows updates and other 3rd party software such as Adobe Reader, Java, Winzip and more, on your servers, desktop computers and laptops.
All Layer3 Managed IT Support agreements come with leading antivirus software which is deployed to all computers within your organisation. Antivirus is monitored and maintained in realtime. We often take care of security issues before the end user is even aware and these security events are presented in your monthly report.
Umbrella Security protects your business from malware, botnets and viruses by scanning all web browsing within your company’s network. Web traffic is automatically sanitized by Umbrella to help ensure these threats are eliminated before they can get to you. Umbrella can be fully customised by the end user, with comprehensive reporting available. Umbrella Security is included as part of Layer3 Silver, Gold and Platinum support plans.
Data backup management is critical to your business, so we treat it as a business-critical service. Our agreements provide Shadow Protect, the best in backup technology, which is monitored in realtime by our systems. We also offer the option to replicate your Shadow Protect images to our data centre, where they can be restored to your servers or the Layer3 cloud environment if a DR event occurs.
As a Director of Layer3, Hayden has provided both me personally and my companies with excellent outsourced IT support services. All those desktop, application, network and server type issues that were a problem for us a small business’ went away. Hayden and his team provide us with fast and effective services. In addition, I have asked Hayden to perform some very sensitive activities and these have been done quickly and with very high levels of professionalism. Hayden and Layer3 come with a high recommendation from me.
Hayden and his Team at Layer3 provide an outstanding service as Gemtech’s IT Outsource provider. Their technical expertise, responsiveness and friendly approach is a refreshing change from larger organisations where the priority of our issues was often lost. If you are an SME looking for a cost effective outsource and/or support solution I have no hesitation in recommending Hayden and his Team.
ZAP now provides a better service with lower overheads having had a fully integrated IT system installed and managed by Layer3.
I entrusted our entire IT infrastructure to Layer3 in 2013. Moving to the Layer3 Cloud Office has proven to be a smart move. It give us business continuity and security, and is more cost effective, compared to Managing our own infrastructure.
Their technical support and personal commitment has been nothing short of outstanding. Layer3 has proven to be a valuable asset to Helium because of the reliability and honesty they’ve shown us right from the start.
Therefore, I would have no hesitation in recommending Layer3 services.
We recently undertook a review of our business requirements for email, cloud based document storage and security with access for all staff at work and remotely on line.
We reviewed a number of solutions and ultimately went with Layer3.
The reasons were quite simple, they meet all our requirements and they have more than one data centre in New Zealand.
We opted for Layer3 over some of the larger global cloud based solutions as we considered there was more risk with the global solutions as seen in recent times with the targeting of some of the big name brand data bases.
Layer three also impressed us with very reasonable set up costs compared with other pricing we received.
We were consulted and agreed on an implementation plan and timeframe, which was completed ahead of schedule.
All the team at Layer3 were excellent to deal with.
We were looking for a flexible, New Zealand based cloud solution for our information storage needs. We wanted a product that was safe, secure and could be accessed across different devices – no matter where we were operating from. Filecloud is the perfect solution for us – flexible, cost effective and backed by good support.
Managed Services Core/Core Plus – Covers basic desktop maintenance and security. Antivirus/Anti malware is provided with realtime monitoring as part of the service.
Managed Services Silver – Includes Managed Services Core/Core Plus as well as including unlimited remote desktop support on desktop and server systems.
Managed Services Gold – Includes Managed Services Silver as well as including unlimited on-site support for desktop and server systems. Umbrella Lite is also included. This is our most popular agreement.
Managed Services Platinum – Includes Managed Services Gold as well as Umbrella Premium. Managed Services Platinum has un-matched SLA response/resolve times making it the perfect agreement for companies who need priority service and support.
