Support

Before contacting Layer3 support, take a look at our Frequently Asked Questions (FAQ).

New Layer3 Customers

If you are a new Layer3 customer, please call us on 0508 LAYER3 or email support@layer3.nz

Existing Layer3 Customers

If you have been given a four-digit remote support code, please enter it in the remote support section. If you are a Layer3 customer, you can install our remote support software. Charges may apply.

If you have a service level agreement, you will have a login to our client portal. Use the portal to track ongoing maintenance and support tickets. Information is updated in real time.

Service level agreement customers can also send support emails to support@layer3.nz for priority service.