Contact
Tell us which of these you are and we will route you to the right people straight away. New enquiries reach our team the same business day.
Where to start
A live fault and a first conversation are different problems. Pick the one that matches yours rather than sending everything to the same inbox.
New enquiry
Use the form further down this page, or book a discovery call. We reply the same business day.
[email protected]Existing client
Raise a ticket in the client portal, or email the service desk. Either route enters the queue with the right priority - the enquiry form does not.
Urgent
If you believe your environment is compromised, call. Do not wait on a web form or an email reply. Outside 8.00 am–5.00 pm, Monday–Friday, existing customers can select the urgent option when prompted. After-hours support is charged separately.
0508 LAYER3 (529373)Book a call
Thirty minutes with someone who can answer technical and commercial questions in the same conversation. No obligation, and no requirement to have a brief ready.
Send us a message
Our commitment
We reply to every enquiry the same business day.
You do not need a specification. A sentence about what is not working, or what you are trying to decide, is enough to start.
If you would rather talk than type, call 0508 LAYER3 between 8.00 am and 5.00 pm, Monday–Friday. Our offices are in Upper Hutt, Wellington and Auckland.
Where we are
Head office
Level 2, CBD Towers
84-90 Main Street
Upper Hutt, Wellington 5018
Satellite office
Level 2, 318 Lambton Quay
Wellington Central
Wellington 6011
Satellite office
Auckland clients are supported by the same team, remotely and on site as required.
Postal
PO Box 40671
Upper Hutt
Wellington 5018
Business hours
8.00 am–5.00 pm, Monday–Friday
Account management, project work and the service desk operate during these hours.
Always on
Security monitoring, 24 hours a day
The SOC operates 24/7 for customers whose plan includes it. Standard support runs 8.00 am–5.00 pm, Monday–Friday; after-hours support is available to customers and charged separately.
Layer3 is a managed IT provider operating an ISO/IEC 27001-certified ISMS, with offices across New Zealand.
Contact
0508 LAYER3 Book a discovery call Service status Notices
Level 2, CBD Towers
84-90 Main Street
Upper Hutt, Wellington 5018
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Layer3
Book a discovery call - 30 minutes, no obligation