Customer example
70 years
Cuttriss have surveyed and engineered the Wellington region since the 1950s. Their practice software and phone system were failing together; Layer3 took both on.
Read the Cuttriss case study
Professional Services
Law firms, IP practices, surveying and engineering consultancies, and finance teams run on Leap, 12d, Synergy and Microsoft 365. Layer3 keeps those applications tuned, your data secure, and your team working.
Established
Wellington, since 2005
Certified
ISO/IEC 27001:2022
Private cloud
Auckland private cloud cluster with failover in Wellington
Applications
Line-of-business software supported alongside Microsoft 365
The problem
Three problems come up again and again in professional-services firms.
Client data
Client and project records are held under the Privacy Act, with retention aligned to the Privacy Act 2020 and audit-ready logs.
Application spread
Leap or Infinitylaw for legal matters, 12d or Trimble for surveying, Synergy for practice and project management. We tune the application each firm actually depends on.
Legacy tools
Some professional-services tools are old or niche enough to need specialist hosting. We host and support them, with private cloud options where that fits.
Applications
These are the platforms professional-services firms actually run, and the ones our engineers already know how to keep online.
Leap / Infinitylaw
Manages matters, documents and client billing for law firms and IP practices.
12d / Trimble
Surveying and terrain platforms for engineering and surveying consultancies.
Synergy
Practice and project management to keep engagements on track.
Microsoft 365, Teams and SharePoint
Secure document sharing and client communications.
How we run it
Four things we get right on every professional-services engagement.
Security
Certified to ISO/IEC 27001, with retention aligned to the Privacy Act 2020 and audit-ready logs.
Continuity
Point-in-time restores for Exchange, SharePoint and OneDrive, with recovery point and recovery time targets tested, not assumed.
Vendor coordination
We handle vendor support and escalations, saving your team time and frustration.
Strategy
vCIO services align IT strategy with retention, engagement and growth goals.
Proof
Customer example
70 years
Cuttriss have surveyed and engineered the Wellington region since the 1950s. Their practice software and phone system were failing together; Layer3 took both on.
Read the Cuttriss case studyWhy Layer3
Sector experience
Not a general IT provider learning your industry on your budget. We already support the applications your sector runs on, and we can name them.
Security and compliance
Certified to ISO/IEC 27001, with Privacy Act 2020 aligned retention, documented controls, and evidence you can hand to your own auditor.
Application expertise
When the practice management system is down, nothing else matters. We treat those applications as first-class infrastructure, not as someone else's problem.
Vendor coordination
One escalation path. We hold the vendor relationship, chase the ticket and translate the answer, instead of leaving you between two suppliers.
Questions
If yours is not here, ask it directly and you will get a straight answer.
Book a discovery callFor a lot of sector-specific software we already do, and we will tell you straight on the call if that is the case. Where we do not, we take it on as part of onboarding: we get access, document how it is supported, and hold the vendor relationship from day one so you are not the one on hold with the software company.
We do. You raise it with us, not the vendor, and we log the ticket, chase it, and translate whatever comes back into something your team can act on. One escalation path, not three.
They stay supported, not stranded. Where latency or licensing makes cloud impractical, we can run the workload on our Auckland private cloud cluster with failover in Wellington instead of forcing a move that does not fit.
Yes. That is Co-Managed IT: we take on the parts you want off your plate and stay out of the parts you do not, with one agreed line for who owns what. See how Co-Managed IT works.
It depends on how many systems and vendors are involved, so we will not give you a number that does not hold up. What we do promise is a documented onboarding plan before anything changes: we map your applications and vendors, agree what moves and in what order, and only cut a system over once it is proven in the new setup.
Get started
Tell us what you run. We'll tell you how we'd keep it online.
Layer3 is a managed IT provider operating an ISO/IEC 27001-certified ISMS, with offices across New Zealand.
Contact
0508 LAYER3 Book a discovery call Service status Notices
Level 2, CBD Towers
84-90 Main Street
Upper Hutt, Wellington 5018
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