Layer3 offer full-service IT support, including remote helpdesk, on-site assistance, server and infrastructure support, and proactive monitoring. We support both Windows and macOS environments.

Yes – our core business hours are 8am to 5pm, Monday to Friday, but we offer after-hours and 24/7 support options for clients who require it, especially those with critical systems or on-call needs.

You can contact our helpdesk via phone, email, or through our support portal. Clients also benefit from our remote monitoring tools, which can alert us to issues before you even notice them.

We support businesses across New Zealand. Our team is based in Wellington and Auckland with remote coverage nationwide and satellite offices for regional response.

Yes. We support macOS devices, especially in hybrid environments. We can help manage updates, security, and integration with Microsoft 365.

Absolutely. We often partner with internal teams to provide overflow support, specialised skills, or strategic oversight through our vCIO service.

If we can’t resolve the problem remotely, we’ll dispatch a technician to your site or organise a pickup depending on the issue.