Cuttriss
Engineering
Layer3 offer full-service IT support, including remote helpdesk, on-site assistance, server and infrastructure support, and proactive monitoring. We support both Windows and macOS environments.
Yes – our core business hours are 8am to 5pm, Monday to Friday, but we offer after-hours and 24/7 support options for clients who require it, especially those with critical systems or on-call needs.
You can contact our helpdesk via phone, email, or through our support portal. Clients also benefit from our remote monitoring tools, which can alert us to issues before you even notice them.
We support businesses across New Zealand. Our team is based in Wellington and Auckland with remote coverage nationwide and satellite offices for regional response.
Yes. We support macOS devices, especially in hybrid environments. We can help manage updates, security, and integration with Microsoft 365.
Absolutely. We often partner with internal teams to provide overflow support, specialised skills, or strategic oversight through our vCIO service.
If we can’t resolve the problem remotely, we’ll dispatch a technician to your site or organise a pickup depending on the issue.
SMB1001 is a tiered cybersecurity standard designed for small and mid-sized organisations. We use it to structure our plan tiers into Bronze, Silver and Gold, so you have a clear baseline and a defined pathway to lift maturity.
It’s included. Tier 1 maps to Bronze, Tier 2 to Silver, and Tier 3 to Gold. You can upgrade if your risk profile or requirements change.
