IT Support for Non-Profits in New Zealand

Non-profits run on tight budgets and sensitive data

Three problems come up again and again for non-profit and community organisations.

Budget

Cost has to come down without cutting corners on security

Layer3 helps non-profits manage technology securely and cost-effectively, so IT spend goes toward keeping systems running, not firefighting outages.

Data protection

Patient and member data carries strict privacy obligations

Health and membership records are held under the Privacy Act 2020, with retention and audit-ready logs built around that requirement.

Mixed environments

Legacy applications still have to run alongside modern cloud systems

Many non-profits run mixed environments where legacy apps meet modern cloud systems. We support both, not just the newer half.

The systems your organisation runs on

These are the platforms non-profit and community organisations actually run, and the ones our engineers already know how to keep online.

Azure Non-Profit Licensing

Guidance and support to maximise Microsoft grants and licensing benefits.

Microsoft 365 (Exchange, SharePoint, OneDrive)

Point-in-time restores for Exchange, SharePoint and OneDrive, with recovery point and recovery time objectives tested, not assumed.

The operational detail that keeps a non-profit running

Four things we get right for every non-profit and community engagement.

Sector experience

We support health, community and membership organisations

Layer3 supports health, community and membership-based non-profits across New Zealand.

Compliance

Delivered within Layer3's ISO/IEC 27001-certified ISMS and designed for sensitive data

Layered security to protect patient and member data, with Privacy Act 2020 aligned retention, audit-ready logs and medical information safeguards.

Continuity

Backups that cover Exchange, SharePoint and OneDrive

Point-in-time restores for Exchange, SharePoint and OneDrive, with recovery point and recovery time targets tested, not assumed.

Strategy

vCIO guidance tied to funding and compliance

vCIO services align IT strategy with funding, compliance and service delivery goals.

Why Layer3

What every sector gets from us

Sector experience

We have run these systems before

Not a general IT provider learning your industry on your budget. We already support the applications your sector runs on, and we can name them.

Security and compliance

ISO/IEC 27001 certified operations

Certified to ISO/IEC 27001, with Privacy Act 2020 aligned retention, documented controls, and evidence you can hand to your own auditor.

Application expertise

The line-of-business app is the business

When the practice management system is down, nothing else matters. We treat those applications as first-class infrastructure, not as someone else's problem.

Vendor coordination

We deal with your software vendor

One escalation path. We hold the vendor relationship, chase the ticket and translate the answer, instead of leaving you between two suppliers.

Questions

What sector buyers actually ask

If yours is not here, ask it directly and you will get a straight answer.

For a lot of sector-specific software we already do, and we will tell you straight on the call if that is the case. Where we do not, we take it on as part of onboarding: we get access, document how it is supported, and hold the vendor relationship from day one so you are not the one on hold with the software company.

We do. You raise it with us, not the vendor, and we log the ticket, chase it, and translate whatever comes back into something your team can act on. One escalation path, not three.

They stay supported, not stranded. Where latency or licensing makes cloud impractical, we can run the workload on our Auckland private cloud cluster with failover in Wellington instead of forcing a move that does not fit.

Yes. That is Co-Managed IT: we take on the parts you want off your plate and stay out of the parts you do not, with one agreed line for who owns what. See how Co-Managed IT works.

It depends on how many systems and vendors are involved, so we will not give you a number that does not hold up. What we do promise is a documented onboarding plan before anything changes: we map your applications and vendors, agree what moves and in what order, and only cut a system over once it is proven in the new setup.

IT support for non-profits