Non-Profits

Layer3 helps non-profits manage technology securely and cost-effectively. From Azure Non-Profit licensing to supporting sensitive health and member data, we ensure systems are compliant, resilient, and fit for purpose. Our experience across medical and community organisations means we understand the unique pressures these groups face - tight budgets, strict privacy requirements, and the need for technology that just works. With Layer3, your team can focus on making an impact, while we safeguard the IT that supports it.

IT Support for Non-profits

We understand the unique challenges non-profits face - strict privacy obligations, limited budgets, and the need for reliable technology. Layer3 brings ISO 27001 certified security, experience supporting health and community organisations, and practical guidance on maximising Microsoft’s Non-Profit licensing. Whether it’s patient data, membership records, or collaboration tools, we keep your systems secure and operational so your team can focus on delivering impact.

Your Core Applications, Optimised

Azure Non-profit Licensing

Guidance and support to maximise Microsoft grants and licensing benefits.

Member & Patient Data Systems

ISO 27001 certified operations and Privacy Act 2020 aligned retention to protect sensitive data.

SaaS Applications

Support for collaboration and case management platforms critical to non-profit operations.

On-prem & Hybrid Workloads

Experience supporting mixed environments where legacy apps meet modern cloud systems.

Why Non-profit Organisations Choose Layer3

Specialist Experience

We support health, community, and membership-based non-profits across New Zealand.

Compliance & Security

ISO 27001 certified, layered security to protect patient and member data.

Application Expertise

Proven support for CRMs, patient databases, and collaboration platforms.

Compliance Ready

Privacy Act 2020 aligned retention, audit-ready logs, and medical information safeguards.

Strategic Guidance

vCIO services to align IT strategy with funding, compliance, and service delivery goals.

M365 Backup & Recovery

Point-in-time restores for Exchange, SharePoint and OneDrive; tested RPO/RTO.

Vendor Coordination

We handle vendor support and escalations, saving your team time and frustration.

Case Studies

December / 2024

ECL Group

Infrastructure Management

July / 2021

New Zealand Police Association

Association

May / 2022

Police Credit Union

Finance

Frequently asked questions

Layer3 offer full-service IT support, including remote helpdesk, on-site assistance, server and infrastructure support, and proactive monitoring. We support both Windows and macOS environments.

Yes – our core business hours are 8am to 5pm, Monday to Friday, but we offer after-hours and 24/7 support options for clients who require it, especially those with critical systems or on-call needs.

You can contact our helpdesk via phone, email, or through our support portal. Clients also benefit from our remote monitoring tools, which can alert us to issues before you even notice them.

We support businesses across New Zealand. Our team is based in Wellington and Auckland with remote coverage nationwide and satellite offices for regional response.

Yes. We support macOS devices, especially in hybrid environments. We can help manage updates, security, and integration with Microsoft 365.

Absolutely. We often partner with internal teams to provide overflow support, specialised skills, or strategic oversight through our vCIO service.

If we can’t resolve the problem remotely, we’ll dispatch a technician to your site or organise a pickup depending on the issue.