managed it & support

Layer3’s Managed IT is built for organisations that expect more than break/fix support. We take a strategy-first approach - combining proactive monitoring, predictive maintenance, and ISO 27001-certified security to keep your systems stable, compliant, and future-ready.

Our Wellington and Auckland teams deliver enterprise-grade IT management that scales with your business. From network infrastructure and cloud optimisation to Microsoft 365 governance and endpoint protection, we align technology to your goals - so you can focus on growth, innovation, and the next opportunity.

Four Essentials Every Layer3 Managed IT Plan Include

Reliable SLA

Clear priorities and fast P1 responses.

NZ Coverage

Local team; after-hours escalation available.

Predictable Pricing

Fixed monthly fee, no surprises.

Baseline Security

Patching, EDR, and M365 hardening included.

Full IT Support and Management

Layer3 provides proactive, strategy-led managed IT support and security across New Zealand, with dedicated local teams in Wellington, Auckland and Christchurch. Our uniquely structured tiered plans prioritise robust cybersecurity measures, embedding enterprise-grade security into every level - even our foundational plans exceed the security offered by many providers’ premium enterprise packages. Through strategic planning and proactive management, Layer3 ensures your IT environment remains secure, reliable, and ready to scale. Trust our experienced local experts to maintain the health and security of your systems, so your business can focus confidently on its core objectives.

Full IT Management

Strategic, fixed-fee IT support built to grow with your business. Whether you're a small team or a national operation, our plans give you the tools, security, and expert support to keep things running smoothly.

All-inclusive support

One fixed monthly cost gives you access to everything from helpdesk to proactive maintenance - no surprises.

Strategy That Scales With You

Our vCIO service gives your leadership team clear, actionable advice. Includes roadmaps, board-ready reporting, and risk reviews.

Security by Design

Every plan includes Microsoft Defender, EDR, conditional access, patching, and application control. We don’t upsell security - it’s core.

People-Focused Onboarding & Training

We make IT easy for your team with smooth onboarding, exit workflows, and 200+ micro-training videos built into the experience.

IT Management That Just Works

We manage your devices, Microsoft 365, backups, policies, and more - so you can stop worrying about tech and focus on your business.

Tiered Plans to Match Your Risk Profile

Choose a plan based on your business’s security needs, compliance obligations, and appetite for risk. Add-ons like SASE available for remote teams.

Advanced Features

Visibility and Performance

We keep eyes on everything. From service desk tickets to system health, you will always know what’s happening across your environment with Layer3.

Our platform tracks performance, response times, and SLAs in real time to ensure issues are resolved quickly and nothing slips through the cracks. This visibility extends across every device, system, and user, keeping your people supported, your data secure, and your operations running smoothly.

Transparent reporting. Proactive action. No surprises.
Layer3 client facing dashboards. We create custom dashboards for our clients.
Layer3 Microsoft 365 Policy Alignment Tool

Security & Compliance Alignment

Cyber defence isn’t just about tools. It’s about continuously navigating a complex mix of security controls and compliance requirements, and this is where Layer3 excels.

We help ensure your Microsoft 365 environment remains aligned with best-practice security and compliance standards. Through regular reviews and automated policy checks, we identify gaps, apply improvements, and maintain consistency across users, devices, and data.

Our team provides clear visibility into alignment status, secure score trends, and remediation priorities, giving you confidence that your environment is protected, compliant, and performing as it should. Guided by ISO 27001-certified controls, our process delivers structure, accountability, and continual improvement.

Proactive alignment. Continuous improvement. Fewer risks.

Strategy in Action

A vCIO isn’t just about planning. It’s about delivering practical direction and measurable progress. That might mean helping leadership shape an AI policy, translating technical risk into language the Board can act on, or using Microsoft 365 data to uncover productivity trends and cost-saving opportunities.

We work with you to build a clear technology roadmap and keep your strategy aligned with business goals. Through regular vCIO reviews and strategy workshops, we turn insight into action to help you plan, prioritise, and invest with confidence.

From compliance and security alignment to workforce enablement, we ensure your technology, people, and strategy move forward together. Guided by IT service management principles and ISO 27001-certified controls, our process delivers structure, clarity, and accountability.

Guided by strategy. Driven by insight. Focused on possibilities.
Layer3 vCIO Strategy Report
Dashboard for MXDR Security for Layer3, 24/7 NOC services

Advanced Security, Always On

At Layer3, we believe enterprise-level cybersecurity shouldn’t be limited to enterprise budgets. Our mission is to democratise advanced protection so every organisation can access the same level of defence.

Cybersecurity sits at the heart of everything we do. We combine next-generation endpoint protection, advanced SIEM monitoring, and Managed Extended Detection and Response (MXDR) with a 24/7 human SOC powered by Security Orchestration and Automated Response (SOAR).

To protect where attacks happen most, we secure email, identity, and remote access with intelligent filtering, DMARC enforcement, phishing protection, and Zero Trust Network Access built on SASE principles.

Always watching. Always defending. Always ready.

Full IT Management and Support Features

ISO 27001 Certified

We operate under ISO 27001 standards, guaranteeing secure and compliant IT management practices.

Strategic IT Roadmap

Our vCIO team delivers ongoing IT strategy and planning, aligning technology with business goals and growth targets.

Proactive Maintenance

Continuous monitoring and managed patching ensure uptime, reliability, and consistent performance across all systems.

24/7 Monitoring & Support

Eyes on everything - we detect and resolve issues before they impact your users, with unlimited remote and onsite support.

Advanced Security Integration

Managed EDR, SIEM, and ZTNA combined with layered threat response to protect users, endpoints, and data.

Identity & Access Management

Simplified, secure user access through integrated 2FA and SSO management.

Comprehensive Reporting

Custom dashboards, documentation, and analytics give you full visibility of your IT environment and support activity.

User Enablement

Onsite training, awareness programs, and collaboration workshops empower staff to use technology safely and effectively.

Case Studies

Frequently asked questions

Layer3 offer full-service IT support, including remote helpdesk, on-site assistance, server and infrastructure support, and proactive monitoring. We support both Windows and macOS environments.

Yes – our core business hours are 8am to 5pm, Monday to Friday, but we offer after-hours and 24/7 support options for clients who require it, especially those with critical systems or on-call needs.

You can contact our helpdesk via phone, email, or through our support portal. Clients also benefit from our remote monitoring tools, which can alert us to issues before you even notice them.

We support businesses across New Zealand. Our team is based in Wellington and Auckland with remote coverage nationwide and satellite offices for regional response.

Yes. We support macOS devices, especially in hybrid environments. We can help manage updates, security, and integration with Microsoft 365.

Absolutely. We often partner with internal teams to provide overflow support, specialised skills, or strategic oversight through our vCIO service.

If we can’t resolve the problem remotely, we’ll dispatch a technician to your site or organise a pickup depending on the issue.

Layer3 Logo
Layer3 is an ISO 27001 certified MSP in Wellington with offices across New Zealand. Get strategy-first IT, security and managed support from Layer3.
Services
Managed IT Co-Managed IT Managed Security Managed Network
ADDRESS
Level 2 CBD Towers 84-90 Main Street Upper Hutt Wellington, 5018 New Zealand
contact information
0508 LAYER3 (0508 529373) Contact Us Service Status
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