DEVICE MANAGEMENT & MONITORING

Your business runs smoothly when your technology does. Layer3’s proactive, premium device management and monitoring services give you complete visibility, control, and confidence across every endpoint. Utilising advanced, custom-developed automation and monitoring systems, we catch and resolve issues rapidly-often before you even know there’s a problem.

Full Device Management

Strategic endpoint monitoring and management tailored to your organisation’s unique needs. Our proactive approach, custom automation, and rapid response processes ensure your devices are secure, compliant, and performing optimally - so your team stays productive without disruption.

Full Device Management

Strategic, proactive monitoring and management designed to keep every device secure and performing at its best. With our custom automation and structured ITIL-based processes, your technology stays protected, compliant, and always optimised.

Full Device Management

Strategic, proactive oversight that keeps every endpoint secure and high-performing. Automated warranty & lifecycle tracking, full-disk-encryption checks, and compliance reporting are built in, giving you a fleet that’s protected, predictable, and cost-efficient.

Custom Automation & Scripting

Our engineers maintain 300 + PowerShell modules that automate remediation, configuration drift fixes, and silent installs. The library also drives patching for 150 + third-party business applications-no manual intervention required.

Real-time Device Monitoring

Live dashboards watch CPU, memory, storage, and network I/O across every device. Performance dips, BitLocker status changes, or low-disk alerts trigger instant notifications - so we act before users feel the impact.

Security & Patch Management

Operating-system, firmware, and application updates are staged, tested, and verified. Continuous polling of BitLocker, antivirus, and vulnerability status closes security gaps fast and keeps auditors satisfied.

Proactive Issue Detection & Alerting

AI heuristics and rule-based triggers analyse thousands of events per minute. Incidents are triaged under ITIL-aligned workflows and routed to the right engineer within minutes, cutting mean-time-to-resolution dramatically.

Detailed Reporting & Insights

Monthly executive reports turn raw telemetry into clear risk, cost, and performance metrics. Custom dashboards surface patch compliance, warranty status, and asset age - empowering data-driven decisions.

Our solution includes:

Strategy-as-a-service and dynamic IT roadmap.
BitLocker and full-disk-encryption oversight
24 × 7 eyes-on-everything monitoring
Third-party patching for 150 + business apps
Next-gen security stack (EDR / SIEM / ZTNA / MXDR)
Live storage, CPU, and performance analytics
Automated warranty & lifecycle tracking
And of course, unlimited, expert support with robust SLAs and escalation routes
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Layer3 is an ISO 27001 certified MSP in Wellington with offices across New Zealand. Get strategy-first IT, security and managed support from Layer3.
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Layer3 is a Silver Microsoft partner as well as an Authorised SPLA partner.