Privacy Policy

Last reviewed: 22/08/2025

Layer3 Limited ("we", "our", "us") is committed to protecting the privacy of our customers, website visitors, and partners. This policy explains how we handle personal information in accordance with the New Zealand Privacy Act 2020.

Information We Collect
We may collect personal information such as:

  • Contact details (name, email address, phone number, company information).

  • Account and service information needed to provide managed IT services.

  • Technical information (device identifiers, IP addresses, system logs) used to monitor and support systems.

  • Information you voluntarily provide through enquiries, support requests, or forms.

How We Use Your Information
We use your personal information to:

  • Deliver and manage our IT services.

  • Monitor, secure, and maintain systems under our care.

  • Respond to enquiries and provide customer support.

  • Meet contractual, legal, and regulatory obligations.

  • Improve our services and communications.

Sharing Your Information
We do not sell personal information. We may share information:

  • With trusted service providers and vendors to deliver or support our services.

  • Where required by law or to protect our legal rights.

  • With your consent, for purposes you have agreed to.

Storage and Security
We take reasonable steps to safeguard personal information, including technical, physical, and organisational controls. Information may be stored in New Zealand or with secure cloud providers in other jurisdictions, subject to appropriate safeguards.

Your Rights
Under the Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.

  • Request correction of that information if it is inaccurate.
    To exercise these rights, please contact us at [email protected].

Cookies and Website Use
Our website may use cookies or tracking technologies to improve functionality and user experience. You may disable cookies in your browser, but some features may not work as intended.

Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on our website.

Contact Us
If you have any questions or concerns about this policy or our handling of your personal information, please contact us at:

Layer3 Limited
Email: [email protected]
Address: 84/90 Main Street, Upper Hutt, Wellington