“Layer 3 has done an absolutely superb job. The project was very complex, very demanding and very important. But they handled it professionally and pleasantly and we are totally confident the levels of security we demanded have been met.”
The project started when the Credit Union opted to establish its own IT and data management clouded systems after having used an “in house” system previously.
Basically, this involved setting up a whole new system from scratch.
Initially, the plan was to develop a public cloud-based system, but the decision was made to invest in a private cloud system, hosted in New Zealand, to ensure greatly enhanced security.
What Layer3 subsequently developed involves (in technical terms) the use of secure virtual private tunnels that connect to a secure private cloud environment that is protected by an advanced virtual firewall which analyses all traffic traveling through the device. This all amounts to a high level of security.
Credit Union Chief Executive Officer, Helen Hatchard, has a lay person’s analogy: She says to think of the public cloud as ‘everyone being together in the lobby of a hotel’.
A private cloud is like having your own room on a floor of the hotel, but with other organisations having their rooms on the same floor as well.
The next level up is to have your room on your own private floor.
“What Layer3 built for us means we effectively have our own room surrounded by asbestos to keep any fires out!” she says.
“Some big corporates don’t have systems as secure as ours.”
As well as designing the systems the Credit Union would use, Layer3 also migrated all data from existing in house servers, including Lotus Notes to Office 365 and replaced all the Credit Union’s IT hardware. All the existing wiring and connectivity was replaced by subcontractors across 2 sites, of whom Layer3 managed very effectively.
Interruption of services to members was minimal and Layer3’s no fuss, happy to help attitude on the day went a long way toward making the transition painless for both staff and members.
“This was a major undertaking and I was amazed at how easily and smoothly everything happened on the actual day,” Helen says.
Once the seven month project was complete and before any data was transferred to the new system, the Credit Union had KPMG run penetration tests on the Layer3 system. As expected Layer3’s system passed the tests.
Bronwyne says as part of our ongoing diligence more penetration testing will occur after the first year in service.
“I can’t recommend Layer3 highly enough through the phases of design, installation and now ongoing support” she says.