IT MANAGEMENT & STRATEGY
Full IT Management
Complete IT Management - IT for People.
Layer3 provides a complete, people-first IT management solution with a core focus on strategy and user experience.
We believe that giving people the right tools and support is the best way to help them do their jobs productively, collaboratively and securely. We help modern companies get work done and keep staff happy by delivering a sophisticated, strategic and human IT experience.
If your goals include increasing productivity, streamlining workflows, and improving efficiency, then we’re definitely thinking in the same lane. Great IT is an investment in your people, because your people are your greatest asset.
We manage machines and support computers enable real people to do real things.
It’s our job to help your team get their work done, not just fix things when they break. Not just IT experts…we’re people-people.
Layer3 will manage, support and secure your users, data and network. In addition, we’ll show you possibilities to help drive your business forward, providing a great experience for your employees and management team alike.
The ManageX PRIME solution includes:
Strategy-as-a-service and dynamic IT roadmap
Quarterly vCIO consultation
Eyes on everything monitoring.
Comprehensive reporting & documentation, including a customised IT dashboard
Next-Gen managed security
Multiple layers of user and network security
Network management
Identity management (2FA/SSO)
Onsite security seminars and collaboration workshops to keep your team protected and invested in their technology outcomes
Proactive/preventative maintenance & managed patching for unparalleled stability & consistency
Vendor engagement & collaboration
Service log review to develop comprehensive solutions to repetitive and complex issues
And of course, unlimited, expert support with robust SLAs and escalation routes
Co-Management
Let Layer3 empower your IT team with the tools and experience to be the best
COOPERATIVE IT MANAGEMENT - YOUR TEAM. OUR TEAM. ONE TEAM.
Layer3 offers bespoke, ‘made to measure’ solutions for customers with internal IT resources who would benefit from additional tools, management or support in particular areas.
Whether you need service desk support, management of specified infrastructure, network or desktop resources, managed security, cloud services or strategic project work, Layer3 will add strength to your IT environment where you need it most.
We can also provide your team with professional ticketing and documentation on a powerful, customized service board along with a bespoke IT dashboard – both integrated directly with our management and monitoring systems. We combine all that with a monthly block of support hours backed up with robust SLAs that your team can put to use how and when they see fit.
Co-Management Features
Manage what you need managed
Get support how & when you need it
Shared service board for ticketing & documentation
Realtime IT dashboard for any monitored service
Equip your IT team with pro tools & resources
Apply SLAs on internal tickets as well your Layer3 requests
SERVICE BOARDS
Keep your IT systems running at peak performance and manage your IT department more effectively with a professional Managed Service Provider platform. Powered by ConnectWise, a Layer3 Service Board provides the structure and functionality you need to run your IT department. Organize your team around a single system, enabling everyone to connect and communicate through a single pane of glass.
Managing your IT infrastructure is a challenging and sometimes thankless job. Even the most seasoned IT team struggles to stay on top of everything a modern IT infrastructure requires—security, backup, patch management, and routine maintenance - all while resolving a steady flow of user and system issues.
Service board features
Create a single flow of information from start to finish, keeping all team members in the loop
Gain control of your teams by implementing best practice processes within the system
Improve customer satisfaction by creating accountability for your team and supplying a better solution for customers to communicate with them
Automated Remote Management & Monitoring
Manage, monitor and help protect your users with an automated solution designed to instill consistency and stability across your fleet of computers. Layer3 will handle your patching, monitoring and endpoint security along with a remote support agent with all reporting and alerts feeding back into your Service Board for ticketing visibility and follow up.
Management & Monitoring features
Centralize and streamline notifications and ticketing for specific systems or services without the need for separate point solutions
Easy onboarding for any desktop device
Automation for scale and control of complex environments
Built-in deployment of patching and antivirus to protect and against threats
Monitoring the health of standard and critical hardware alike
Provide remote access support to your users
OUR SERVICES
All the tools and managed services you need to drive your business forward. Layer3 has 4 complimentary service stacks to deliver a full spectrum of technology solutions.