You can have more than one Exchange mailbox in your Outlook view. This is very handy for generic email mailboxes such as accounts, info etc.

Outlook Configuration

  • This applies to Outlook 2003, 2007, 2010, 2013 and 2016
  • You need required permissions to access additional mailboxes that are not your own. Ensure you lodge a ticket with support before doing this unless we have instructed you to do so
  • Outlook sometimes needs to be closed and re-opened after adding additional mailboxes. Please do this if you get the error that you cannot open the mailbox once you have added it


  1. From Outlook, select File, Account Settings, Account Settings
  2. From the E-Mail tab, your main account should be selected. Click the Change button while your main account is selected
  3. A new window called Change Account will have popped up. Select More Settings
  4. Select the Advanced tab
  5. Click Add
  6. Enter the first few letters of the account you wish to add, then click Ok
  7. Now click ok to all open windows and dialog boxes

The new account should now show on your folder list.

in Hosted Exchange